Privacy Policy
Last Updated: October 5, 2026
At 5th Avenue Crafts, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website and purchase our products.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
When you visit our website, place an order, contact us, or use certain website features, we may collect information such as:
- Full name
- Phone number
- Email address
- Delivery address
- Billing information
- Order and purchase details
- Information you provide when requesting personalized products or gifts
- Messages or information submitted through our contact forms
- Information related to your communication with us
- Technical information such as IP address, browser type, device information, and website usage information, where applicable
We only request information that is reasonably necessary to provide our services, process your orders, communicate with you, and improve your experience.
2. How We Use Your Information
We may use your personal information to:
- Process and fulfill your orders
- Arrange delivery of your purchases
- Contact you regarding your order
- Respond to your questions, requests, or complaints
- Create personalized or customized products according to your request
- Process payments through our payment service providers
- Improve our products, services, and website
- Maintain the security and functionality of our website
- Send promotional or marketing communications where permitted and where you have provided the necessary consent
- Comply with applicable laws and legal requirements
3. Personalized Orders
If you request a personalized product, gift box, candle, card, or other customized item, we may collect information that you voluntarily provide for the purpose of creating your requested product.
Please do not provide personal information about another person unless you have the right or permission to provide it.
4. Sharing Your Information
We do not sell your personal information.
We may share necessary information with trusted third-party service providers when required to operate our business and provide our services. This may include:
- Payment service providers
- Delivery and courier companies
- Website hosting and technical service providers
- Website analytics or technology providers
- Other service providers who assist us in operating our website or fulfilling your order
We only share information that is reasonably necessary for the relevant service.
We may also disclose information when required by law, regulation, court order, or a request from a competent government or regulatory authority.
5. Payment Information
Payments made through our website may be processed by third-party payment service providers.
5th Avenue Crafts does not intend to store your complete payment card details on our own systems where payment processing is handled directly by the relevant payment provider.
Payment information may be subject to the privacy policies and security practices of the payment provider used for your transaction.
6. Cookies and Website Technologies
Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand website usage, and improve your experience.
Cookies may also be used by third-party services, such as analytics or other technologies integrated into our website.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
7. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business records, resolving disputes, and complying with applicable legal or regulatory requirements.
When personal information is no longer required, we may securely delete or otherwise dispose of it in accordance with applicable requirements.
9. Your Privacy Rights
Depending on applicable law and the circumstances of the processing, you may have rights relating to your personal information, including the right to:
- Request information about the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where applicable
- Withdraw consent where processing is based on consent
- Request information about how your personal information is being used
- Object to certain uses of your personal information where applicable
CITRA's Data Privacy Protection Regulation includes requirements concerning consent, the purpose of collecting personal data, and requests relating to data.
To make a privacy-related request, please contact us using the contact details provided below.
10. Marketing Communications
If you choose to receive promotional communications from us, we may use your contact information to send you information about new products, offers, promotions, collections, or other updates.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the message or by contacting us directly.
11. Children's Privacy
Our website is not intended to knowingly collect personal information from children without the required consent of a parent or legal guardian.
Where applicable, we will follow the requirements of Kuwait's data privacy regulations concerning the processing of children's personal information. CITRA's regulation specifically addresses consent for processing the personal data of children under 18.
12. Third-Party Websites and Services
Our website may contain links to or integrations with third-party websites, platforms, payment providers, delivery services, social media platforms, or other services.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policies of those services before providing them with your personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal and regulatory requirements.
Any updated version will be published on this page with the updated date shown at the beginning of the policy.
14. Contact Us
If you have any questions about this Privacy Policy, your personal information, or a privacy-related request, please contact 5th Avenue Crafts through the contact information provided on our website.
5th Avenue Crafts
Kuwait
Website: www.5thavenuecrafts.com
We will review and respond to privacy-related requests in accordance with applicable requirements.
Important: This Privacy Policy is intended as a practical website policy and should be reviewed against your actual website setup, payment gateway, delivery providers, analytics/cookies, and business registration before publication. It is not a substitute for advice from a Kuwait-qualified lawyer or privacy professional.